FAQ CENTER
A2P Compliance
What Is A2P Compliance & Why Do I Have To Verify My Identity?
A2P (Application-to-person) compliance refers to the rules and registration requirements set by carriers for businesses that send text messages from a phone number to consumers. When you use a local phone number (like a 10-digit long code) for texting, A2P compliance ensures your messaging is verified, approved, and trusted by local networks.
In simple terms, it means your business and your messaging use case are officially registered so carriers know who you are, what you’re sending, and that you have permission to contact recipients.
A2P (Application-to-person) compliance refers to the rules and registration requirements set by carriers for businesses that send text messages from a phone number to consumers. When you use a local phone number (like a 10-digit long code) for texting, A2P compliance ensures your messaging is verified, approved, and trusted by local networks.
In simple terms, it means your business and your messaging use case are officially registered so carriers know who you are, what you’re sending, and that you have permission to contact recipients.
How Long Does A2P Approval Take Once Submitted?
We typically submit your A2P registration the same day you sign up. Once submitted, approval usually takes 3–5 business days.
To avoid delays, it’s critical that your application matches your official legal business information exactly. That’s why our team walks through the submission with you on a quick call after signup—so everything is accurate and approved as quickly as possible.
We typically submit your A2P registration the same day you sign up. Once submitted, approval usually takes 3–5 business days.
To avoid delays, it’s critical that your application matches your official legal business information exactly. That’s why our team walks through the submission with you on a quick call after signup—so everything is accurate and approved as quickly as possible.
Access to lead connector
When Will I Receive Access To Lead Connector?
You will receive access to Lead Connector 24 hours prior to your scheduled launch. At that time, you’ll be sent an email with your complete launch instructions, including your login credentials, steps to download and access the app, and a personalized walkthrough video tailored specifically to your account.
You will receive access to Lead Connector 24 hours prior to your scheduled launch. At that time, you’ll be sent an email with your complete launch instructions, including your login credentials, steps to download and access the app, and a personalized walkthrough video tailored specifically to your account.
Where Can I Learn More About How To Learn The Tools In Lead Connector?
You can visit our Academy Page where there are plenty of videos walking you through each tool in the software.
You can visit our Academy Page where there are plenty of videos walking you through each tool in the software.
LEADS
I'm Receiving Leads Outside of My Service Area. What should I do?
If your account has just gone live or is within the first 7 days, there's no cause for concern. This initial period is our optimization and split-testing phase, where our team actively refines your campaigns to improve performance.
If you have questions about a specific lead, please note the lead details and associated zip code, then send them to your account manager via email. Our team will review the information and follow up with an update.
If your account has just gone live or is within the first 7 days, there's no cause for concern. This initial period is our optimization and split-testing phase, where our team actively refines your campaigns to improve performance.
If you have questions about a specific lead, please note the lead details and associated zip code, then send them to your account manager via email. Our team will review the information and follow up with an update.
The Leads Are Not Responding to the Initial Auto-Text. What should I do?
This is completely normal - most leads do not respond to the first message. Booking appointments is driven by consistent and strategic follow up, not a single touchpoint.
We recommend continuing outreach using multiple follow-up attempts across text and calls. Timing, persistence, and messaging variation all play a major role in getting a response.
Leverage our pipeline triggers to ensure you're following up at the right intervals with proven language that increases engagement and booking rates.
Learn more by watching our dedicated pipeline academy videos 👉 here
This is completely normal - most leads do not respond to the first message. Booking appointments is driven by consistent and strategic follow up, not a single touchpoint.
We recommend continuing outreach using multiple follow-up attempts across text and calls. Timing, persistence, and messaging variation all play a major role in getting a response.
Leverage our pipeline triggers to ensure you're following up at the right intervals with proven language that increases engagement and booking rates.
Learn more by watching our dedicated pipeline academy videos 👉 here
The Lead Responded With DND, STOP or END. What should I do?
This can happen! The lead has already given consent to receive a reach out before the initial auto-text goes out. Some people prefer to speak on the phone rather than communicate via text.
We recommend taking their contact information and reaching out from your company line. Make sure to mention that you received their request for a free estimate from the Facebook Ad that they clicked on.
This can happen! The lead has already given consent to receive a reach out before the initial auto-text goes out. Some people prefer to speak on the phone rather than communicate via text.
We recommend taking their contact information and reaching out from your company line. Make sure to mention that you received their request for a free estimate from the Facebook Ad that they clicked on.
Billing
I Received An Alert From My Bank Asking About Fraudulent Charges From Facebook. What should I do?
Don't be alarmed! Most banks have high security when it comes to Facebook Ads and META Ads. If the pending transactions are from Facebook or META and in the amount of $1.00 - $150.00, make sure to approve the transactions.
You can always request a copy of the receipt from our billing team by reaching out to [email protected] or your dedicated account manager.
Don't be alarmed! Most banks have high security when it comes to Facebook Ads and META Ads. If the pending transactions are from Facebook or META and in the amount of $1.00 - $150.00, make sure to approve the transactions.
You can always request a copy of the receipt from our billing team by reaching out to [email protected] or your dedicated account manager.
I Need To Update My Payment Method. What should I do?
To update your payment method with us, please click 👉here
To update your payment method with us, please click 👉here
targeting
I Need To Update My Targeting Area. What should I do?
If you need to update or make a change to your targeting area, please click 👉 here.
Please note that we can only update the area every 15 days.
If you need to update or make a change to your targeting area, please click 👉 here.
Please note that we can only update the area every 15 days.
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