Customer support is our priority

At Lead Machine, we are always working to create the best experience for our customers. Please see helpful FAQs below. If you still can't find the answer to your question, please click the chat support bubble to speak to one of our live agents. 

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Can't access your account

If you cannot access your account, please enter the email that is associated with your account and select forget password. This will prompt a new password and code sent to the email address associated as your username. If you still can't get into your account, feel free to use our chat support bubble to the bottom right hand side of this screen. 

Need to update your payment method

If you need to update your payment method with us, you can do so by clicking this link: https://ec85s0lggk8.typeform.com/to/mnO0BCAe

Getting leads from outside of your territory

If you are getting leads from outside of your targeted territory, don't be alarmed! This simply means that there is a targeting issue. Our team can fix this pretty fast. Please email your account manager or you can reach us by using our chat support bubble to the bottom right hand side of this screen. 

Need to update video or picture content for your account

If you have new picture or video content that you would like to upload for your advertising campaign, please copy and paste this link in your internet browser and you will be able to upload content into our DropBox Folder. Please copy and paste:  https://www.dropbox.com/request/FWbGNKlWjO5e4vdjjduL

How can you contact someone for help?

To keep your customer experience as best as possible, we offer chat support with one of our live agents during business hours; Monday through Friday, from 9am est - 5pm est. You can also email your account manager and he/she will reply with a solution within 24 hours. If it is a technical issue, he/she can send you an instructional recorded video if needed. 

Do we offer a referral program?

We do! We offer a $500 bonus to each and every referral that gets started with us. You can redeem this as cash or have it applied to your account as a credit on your next monthly billing statement.